At ola62, we believe that gambling should be entertaining — never a source of stress, financial hardship, or harm. Our Responsible Gaming programme gives every player in Indonesia the tools, information, and support they need to keep their gaming experience positive and in balance with the rest of their lives.
ola62 is an internationally licensed online gaming platform that takes its duty of care to players seriously. We recognize that while the overwhelming majority of our players in Jakarta, Surabaya, Bandung, Bali, Medan, and across Indonesia enjoy gambling as a recreational pastime, a small percentage may develop patterns of play that cause harm to themselves or the people around them. Our Responsible Gaming programme exists to protect every player — not just those who seek help.
Gambling at ola62 should always be a conscious choice made freely by an adult with a clear understanding of how the games work, what the odds are, and how much they can afford to spend. It should never be used as a way to generate income, escape personal problems, or recover money already lost. If you find that your gambling is beginning to feel driven by pressure, desperation, or emotional relief rather than entertainment, that is an important signal that it is time to pause and reach out.
This page outlines the tools and protections we have built into the ola62 platform, the warning signs to watch for in your own behaviour, and the channels available to you — day or night — if you need support. We strongly encourage every player to read this page in full, even if you feel your gaming is entirely under control. Being informed is the best form of protection.
ola62 complies with internationally recognised responsible gambling standards. We undergo regular internal and third-party reviews of our player protection measures to ensure our tools remain effective, accessible, and consistent with best practice across the global online gaming industry.
Every tool listed below is available to all ola62 players at no cost. Contact live chat to activate any control immediately.
Set a daily, weekly, or monthly cap on the total amount you can deposit to your ola62 account in IDR. Once your limit is reached, no further deposits are accepted until the reset period passes. Limits take effect immediately when set — and any request to increase a limit is subject to a mandatory 7-day cooling-off period before it applies.
Define the maximum continuous time you wish to spend in a single gaming session. When your session limit is reached, ola62 will display a clear on-screen notification and offer you the option to close the session. This tool is especially useful if you find that time passes unnoticed while playing slots or live casino games.
Activate periodic pop-up reminders at intervals of your choice — every 30, 60, or 90 minutes — showing you a summary of your current session: time elapsed, total wagered in IDR, and net win or loss. Reality checks are proven to help players maintain perspective and make more deliberate decisions about whether to continue playing.
If you need a short break from gambling, a time-out lets you suspend your ola62 account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is locked: you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated. After the period ends, you may resume normal access.
Self-exclusion is a long-term account suspension tool for players who feel they need to stop gambling for an extended period. You may self-exclude for 6 months, 1 year, 3 years, or permanently. During the exclusion period your account is completely closed and cannot be reopened — even at your own request — until the nominated period has fully elapsed. Permanent exclusion is irreversible.
In addition to deposit limits, you can set a loss limit — a maximum net loss threshold over a daily, weekly, or monthly period. Once your loss limit is reached, ola62 will suspend your betting activity for the remainder of that period. Like deposit limits, increases to a loss limit carry a mandatory 7-day delay before taking effect, protecting you from impulsive decisions made in the heat of the moment.
All tools are free and confidential. Activate via live chat 24/7.
| Tool | Available Periods | Takes Effect | Reversible? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | Decrease: instant · Increase: 7-day delay |
| Session Time Limit | 30 min / 1 hr / 2 hr / Custom | Immediately | Yes, via account settings |
| Reality Check Reminder | Every 30 / 60 / 90 min | Next session | Yes, via account settings |
| Time-Out | 24 hr / 48 hr / 7 days / 30 days | Immediately | No — cannot be reversed early |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Decrease: instant · Increase: 7-day delay |
| Self-Exclusion | 6 mo / 1 yr / 3 yr / Permanent | Immediately | No — cannot be reversed during period |
Most people gamble without developing problems. But it is important to recognise when patterns of play may be shifting from entertainment into something that requires attention.
Answer honestly. If you answer "yes" to three or more of the questions below, we strongly encourage you to contact our support team or activate a time-out or self-exclusion immediately.
ola62 maintains a strict minimum age policy: you must be at least 21 years of age to register an account, make a deposit, or participate in any game on the ola62 platform. This age threshold applies to all players regardless of location within Indonesia.
Age verification is a mandatory step in the ola62 KYC (Know Your Customer) process. Prior to processing any withdrawal, all players are required to submit a valid government-issued identity document — typically an Indonesian KTP (Kartu Tanda Penduduk) — confirming their date of birth. Accounts where age cannot be confirmed to meet the 21+ requirement will be suspended immediately and any funds held will be returned to the originating payment method.
We also strongly encourage parents and guardians to take an active role in preventing underage access to online gaming. Practical steps include:
Every ola62 player must complete identity verification before their first withdrawal is processed. Documents accepted include the Indonesian KTP, passport, and driving licence. Date of birth is cross-checked against the registered account details.
Required for all withdrawalsIf our compliance team identifies or is notified that an account holder does not meet the 21+ age requirement, the account is suspended immediately. Access is blocked, marketing communications are stopped, and any balance is returned to the originating payment method.
Zero tolerance policyDuring account registration, every applicant must actively confirm that they are 21 years of age or older by checking a mandatory declaration checkbox. Submitting false age information is a breach of ola62's Terms & Conditions and may result in permanent account closure without refund of bonus funds.
Enforced at registrationSimple habits that experienced, responsible players consistently practise — regardless of whether they play slots, live casino, or sports betting.
Decide exactly how much you are willing to spend before opening a game. Treat that amount as an entertainment cost — like a cinema ticket or a dinner out. Never play with money allocated for rent, utilities, or daily needs.
Set an external timer on your phone before each gaming session. When the alarm goes off, stop — regardless of whether you are winning or losing. Consistent time limits prevent sessions from drifting from minutes into hours unnoticed.
Approach every gaming session as entertainment with a financial cost — not as a strategy to make money. The house edge on all casino games means that long-term profit from gambling is not a realistic expectation for most players.
Step away from the screen at least once every hour. Grab a drink, take a walk, or speak with someone in person. Brief physical breaks reset your mental state and help you make calmer, more deliberate decisions when you return.
If you have reached your session budget, stop — even if you feel certain the next bet will recover your losses. Chasing losses is the single most common behaviour that escalates recreational gambling into problem gambling.
Fatigue reduces judgement and impulse control. Avoid gambling late at night in WIB (Western Indonesia Time) after a long day. Tired players make larger, riskier bets and are less likely to stop when their session limit is reached.
Alcohol and other substances impair decision-making and lower inhibitions significantly. Gambling under the influence virtually always leads to larger bets, longer sessions, and greater losses than you would accept when clear-headed.
Letting a trusted person know that you gamble — and how much you budget for it — adds a healthy layer of social accountability. Secrecy around gambling is often an early indicator that the activity is becoming problematic.
Gaming is best when it stays fun. Explore our full range of slots, live casino tables, and sports betting markets knowing that ola62 has the tools in place to keep you in control every step of the way.